FAQ

1. I’ve placed an order, but haven’t received an order confirmation.

You will receive an order confirmation as soon as your order has been registered in our system. If you have however placed an order with us, but have not received an order confirmation, please check your spam folder. If after these two actions you cannot locate our order confirmation, please let us know via either the contact form or email at capcom [at] game-legends.de and we’ll look into it straight away.

2. When will I be charged if i order a pre-oder item?

If you pre-order an item, your credit card or PayPal account will be charged at the time of ordering. If you order a pre-order item as part of a larger multi component order, please note that we will hold all items until the pre-order item has arrived and the order can be despatched in full. In these instances your orders will take longer to arrive.

3. How long will shipping to me take?

Shipping time for items in-stock on our store is approx. 1-3 working days within Germany, 3-5 working days within the EU, and up to 10 work days to other international countries. Please be patient if it takes a little time until your package arrives, certain things such as customs checks or similar are beyond our control and may lead to delayed shipping. If shipment of your item takes longer than the times noted above, please let us know and we’ll look into it straight away! Please also note the above point (point 2) regarding pre-order items and the effect on multi-item orders overall.

4. Is my order already on its way?

As soon as your order leaves our warehouse you’ll receive a shipping confirmation by email. This will include an order overview and a shipment tracking ID that allows you to follow the progress of your package online.

5. How do I return my product to you?

You are within your rights to return a product for any reason within 14 days of purchase. Please see paragraph 5 of our General Terms and Conditions for further information regarding this.

6. Are there any customer-specific fees applicable when making a purchase from outside of Germany?

Customs tariffs do not apply to deliveries within the EU. However if you are planning on making a purchase from outside the EU, we recommend that you check locally to which extent customs tariffs and import charges are applicable when making a purchase from Germany. As import charges vary from country to country, we are unable to provide information on any possible additional costs from our side.

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